My Disney Experience managing my family's DDP

[david10225]

Myself my wife and my two grandchildren are all listed as friends on my Disney experience. We are staying out of Disney resort and have purchased the Disney dining plan. No one else has the downloaded the app. Can I mobile order for everyone on my phone and use credits that are signed to them, or do they just have to order at the counter and use their magic bands.

 

[JaxFLBear]

You can order for the group and use credits.

 

[MickeyLuv'r]

Huh, when last I used it, my group's credits were divided by room. At buffets, the CM had to scan one band/card from each different room to correctly use the credits, but that was back before mobile order, so it has probably changed by now.

Or rather, if we had 4 people per hotel room, we could redeem 5 meal credits from one magicband, but they would all come off the balance for that hotel room. This became a problem because one room had child credits. More than once, a CM used adult credits to pay for a child's meal. Towards the end of the visit, we were short adult TS credits, because the child meals had been redeemed. The hotel concierge was able to fix it for us when we showed our receipts that showed child meals had been ordered. As I said though, this probably doesn't happen anymore. It also wouldn't matter if you are all in the same room. You should be able to redeem for everyone in your room.

 

[nickys]

Huh, when last I used it, my group's credits were divided by room. At buffets, the CM had to scan one band/card from each different room to correctly use the credits, but that was back before mobile order, so it has probably changed by now.

Or rather, if we had 4 people per hotel room, we could redeem 5 meal credits from one magicband, but they would all come off the balance for that hotel room. This became a problem because one room had child credits. More than once, a CM used adult credits to pay for a child's meal. Towards the end of the visit, we were short adult TS credits, because the child meals had been redeemed. The hotel concierge was able to fix it for us when we showed our receipts that showed child meals had been ordered. As I said though, this probably doesn't happen anymore. It also wouldn't matter if you are all in the same room. You should be able to redeem for everyone in your room.

I think it does still happen.

Pretty sure there’s wording that you can’t use credits for anyone not on the dining plan. Not that they necessarily enforce it strictly, but if you have 4 in your room I don’t think they allow you to pay for 6.

 

[MickeyLuv'r]

I think it does still happen.

Pretty sure there’s wording that you can’t use credits for anyone not on the dining plan. Not that they necessarily enforce it strictly, but if you have 4 in your room I don’t think they allow you to pay for 6.

That isn't what happened.

We had a group of more than 5 people with everyone was on the DDP, but we were 4 people in one hotel room and everyone else was in the 2nd hotel room, with one child (age 3-9) in the group.

Room A : 3 adults, 1 child
Room B: 4 adults

I distinctly remember in Tutto Italia we ordered the way we were supposed to order, and gave the waitperson our two bands, but the meals were not charged to the correct rooms. The child meal was 'charged' as an adult meal, to the room that was all adults.

Meal charged as:
Room A: 3 adult meals
Room B: 5 adult meals

In that case, the CM did indeed too many meals to the adult-only room. A second CM made a similar mistake. I think that was at 'Ohana.

The Tutto one stands out all this time later, because it took SO long to get the bill settled, that we missed the fireworks. It was so slow, that we figured it would be much faster to talk to the hotel concierge.

All of this is part of why we stopped getting the DDP. With a bigger group, table service meals were very slow. We often had to wait well past our ADR time just to get seated, and then it took another half hour or more (requesting check to final payment) at the end of the meal to get the check settled, even though we always left the tip in cash.

Hopefully the current DDP is better, and it sounds like the OP's group is all in one room.

 

[david10225]

Thank you all for the replies. Yes, the 4 of us are in a one bedroom at Saratoga so it looks doable.